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Question

 Graham Coombe (GrahamC3)
Zenefits

Zenefits
CA
GrahamC3 Member since 2019 1 post
Zenefits
Posted: May 17, 2019
Last activity: May 22, 2019
Posted: 17 May 2019 18:12 EDT
Last activity: 22 May 2019 22:19 EDT
Closed

Co-browsing styles break when using CSSStylesheet api

We are experiencing an issue where any styles we programmatically set via CSSStylesheet api https://developer.mozilla.org/en-US/docs/Web/API/CSSStyleSheet are not present in the agent view when co-browsing. This means that large parts of our app appear broken to the agent.

Is there any workaround here? The above api is supported on all modern browsers and in common use these days.

***Edited by Moderator Marissa to update SR Details***

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User Experience
Support Case Exists

Posted: 5 years ago
Posted: 22 May 2019 7:19 EDT
Avishek Banerjee (Avishek) Senior Product Manager CRM - Customer Service
Pegasystems Inc.
IN

This seems like a support scenario. Please raise a Support request with the Global Customer Support team.

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Posted: 5 years ago
Updated: 5 years ago
Posted: 22 May 2019 9:56 EDT
Updated: 22 May 2019 10:00 EDT
Lochana Durgada Vijayakumar (Lochan_DV)
PEGA
Senior Manager, Knowledge Management
Pegasystems Inc.
IN

Hi Graham,

Please mention the URL to this post while creating the SR and do let us know the SR# once created. We will tag that to this post and continue tracking the issue.

Thanks,

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Posted: 5 years ago
Posted: 22 May 2019 13:38 EDT
Graham Coombe (GrahamC3)
Zenefits

Zenefits
CA

Hi there, we created a ticket on Friday (SR-D16701) but have yet to hear anything back. This is quite urgent on our end since it's breaking our support flow so I posted in here as well for more visibility.

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Posted: 5 years ago
Posted: 22 May 2019 22:19 EDT
Lochana Durgada Vijayakumar (Lochan_DV)
PEGA
Senior Manager, Knowledge Management
Pegasystems Inc.
IN

Hi Graham,

Sounds like something I would do too :) I see that there is some investigation dialog started on the SR. We hope for a speedy resolution.

Best,

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