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Question

 KrishnaChandran Mohan (KrishnaChandranM)
Wartsila Corporation

Wartsila Corporation
FI
KrishnaChandranM Member since 2018 3 posts
Wartsila Corporation
Posted: Jul 27, 2018
Last activity: Mar 21, 2019
Posted: 27 Jul 2018 8:07 EDT
Last activity: 21 Mar 2019 8:36 EDT
Closed

Chatbot

Hi,
Is it possible if we can use Pega IVA (Intelligent Virtual Assistant) Chatbot without Pega Customer Service Framework?

Thanks,

Krishna m

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Conversational Channels

  • Shib Sankar Chakraborty
Posted: 6 years ago
Posted: 27 Jul 2018 9:01 EDT
Carissa Wenhardt (CarissaW_GCS)
PEGA
Senior Principal Engineer, Technical Support, Industry Apps
Pegasystems Inc.
US

There is functionality in the Pega 7.4 platform to implement web chats and other channels.

https://community.pega.com/sites/default/files/help_v74/express/procomhelpmain.htm#mcp/tasks/mcp-configure-webchat-channel-tsk.htm

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Posted: 6 years ago
Posted: 21 Mar 2019 8:36 EDT
Vidyaranjan AV (Vidyaranjan) Senior Online Community Moderator
Pegasystems Inc.
IN

Hi,

Thank you for posting your query in the PSC. This looks like an inactive post and hence, we suggest you create a new post for your query. Click on the Write Post button here. Once created, please reply back here with the URL of the new post.

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