Question
IBM
CN
Last activity: 9 Dec 2024 22:07 EST
change existing attachment's category in a case
may I know how to change existing attachment's category in a case?
any OOTB activity / function for this?
thanks.
Accepted Solution
Updated: 9 Dec 2024 22:07 EST
Maantic Inc
IN
You can try to open the instance in Data-WorkAttach-File and update the pyCategory and save and see if it works. If not then you can delete the instance from here and repository and recreate the file with your custom logic and above steps.
Tata Consultancy Services
IN
What is meant by change existing attachment's category in a case?
If you want add new attachment's category
Process --> attachment category --> Create New category
Then you can use --> Attachment categories in Case Type settings.
Thanks,
Ashok
Maantic Inc
IN
- Add your custom category to the case type.
- Use flow EditAttachment OR
- Add your custom category to the case type.
- Add pyAttachContent to your action set.
- Circumstance pyAttachContent -> for where and when you want to set your .pyCategory
- Add a post process data transform with the following steps
- For Each Page: dragDropFileUpload.pxResults
- Set: .pyCategory equal to "YourCustomCategory"
IBM
CN
Thanks for info.
I just want to change category "sliently" or "programmatically" on the existing attachments (which were uploaded before)
Both old / new categories have been defined in case type so they are available.
Step 6 in your solution looks like what I need but seems it's for "new uploaded" files.
How about for those existing attachments (which were uploaded before)?
Accepted Solution
Updated: 9 Dec 2024 22:07 EST
Maantic Inc
IN
You can try to open the instance in Data-WorkAttach-File and update the pyCategory and save and see if it works. If not then you can delete the instance from here and repository and recreate the file with your custom logic and above steps.