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Question

 Mariane Ammar (MarianeA)
Murex

Murex
LB
MarianeA Member since 2016 78 posts
Murex
Posted: Oct 6, 2016
Last activity: Oct 17, 2016
Posted: 6 Oct 2016 2:44 EDT
Last activity: 17 Oct 2016 9:05 EDT
Closed
Solved

Category of Agent

Hello,

I am calling the Agent whenever a service REST fails (through the Queue-For-Agent method).

When defining the Agent, I have many options for the category but i have found no documentation explaining each one.

Can you please provide me with documentation in order to select the adequate Category; or please share with me what would be the best category for my case?

Thank you in advance,

Mariane

***Updated by moderator: Lochan to add Categories***

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Case Management
Data Integration

Accepted Solution

Posted: 8 years ago
Posted: 17 Oct 2016 7:47 EDT
Habeeb Baig (BaigHabeeb)
Virtusa IT Consulting
Lead Decisioning Architect
Virtusa IT Consulting
AE

Hi Mariane,

Perhaps this should help you answer your query.

Agent type is restricted to

  • Functional area -
    • Kernel - Agents essential for a functional PRPC system. (Reserved for PRPC)
    • Maintenance - Agents performing clean up or processing to maintain a PRPC system
    • Correspondence - Agents sending, managing correspondence to maintain a PRPC system
    • Testing - Agents utilized in testing a PRPC system
  • Component -
    • Case management - Agents sending, managing correspondence for a PRPC system
    • DSM - Agents specific to the decisioning product.

Thanks,

Habeeb Baig

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Posted: 8 years ago
Posted: 10 Oct 2016 8:00 EDT
Mariane Ammar (MarianeA)
Murex

Murex
LB

Hello Sojenya,

 

Thank you for you reply, it is appreciated :)

Unfortunately I have seen that documenetation before but it does not provide enough information.

This is the only sentence regarding the Category:

Category

Select the category to which this agent belongs. The category can then be used for sorting on the System Operations Agent overview page.

 

Thank you,

Mariane

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Posted: 8 years ago
Posted: 12 Oct 2016 12:28 EDT
Sowjenya Parthasarathy (Sowjenya) Associate Technical Documentation Specialist
Pegasystems Inc.
IN

Hi Mariane,

The PSC Moderators have contacted few people regarding this. You will get a reply in short!

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Accepted Solution

Posted: 8 years ago
Posted: 17 Oct 2016 7:47 EDT
Habeeb Baig (BaigHabeeb)
Virtusa IT Consulting
Lead Decisioning Architect
Virtusa IT Consulting
AE

Hi Mariane,

Perhaps this should help you answer your query.

Agent type is restricted to

  • Functional area -
    • Kernel - Agents essential for a functional PRPC system. (Reserved for PRPC)
    • Maintenance - Agents performing clean up or processing to maintain a PRPC system
    • Correspondence - Agents sending, managing correspondence to maintain a PRPC system
    • Testing - Agents utilized in testing a PRPC system
  • Component -
    • Case management - Agents sending, managing correspondence for a PRPC system
    • DSM - Agents specific to the decisioning product.

Thanks,

Habeeb Baig

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