Question
Wirpo Technologies
AU
Last activity: 20 Sep 2016 10:36 EDT
Case Wait is not working
Hi,
I am trying to below implementation.
Hi,
I am trying to below implementation.
I have Parent Case P1. Child Cases C1 & C2. C1 is created from P1 from Case Designer - One Of Stages in Parent Case P1. Till C1 resolve, P1 case status: Pending-C1. As soon as C1 is resolved, C2 should create immediately. Till C1 resolve, P1 case status: Pending-C2.
My Approach:
Parent Case P1
Stage1
Update Status P1( Pending-C1)
Create C1 case
Flow F1: start ==> Wait ( Config: Case Dependency. Case: C1. Scope: Org-FW-SampleApplnFW-Work-C1)) ==> Update Status P1( Pending-C2) ==> End
Stage 2: (Tried with : Automatic transition/Wait for user action)
Flow f2: start ==> Wait ( Config: Case Dependency. Case: C2. Scope: Org-FW-SampleApplnFW-Work-C2))
Other Process Step.(UI Action)
But what happened is, P1 status set to Pending-C1, C1 is crated.
Issue 1: P1 is not waiting assign when C1 to resolve.
Issue 2: P1 is not waiting assign when C2 to resolve(Once C1 is resolve, immediate C2 is crated)
Thanks
Alagar