Question
Sainsbury's
Sainsbury's
IN
Sainsbury's
Posted: Jul 9, 2024
Last activity: 2 weeks 2 days ago
Last activity: 9 Feb 2026 3:46 EST
Solved
Case Creation is not working in Email Manager in Constellation
We are using the email manager and once we send the email a triage case is getting created.
We have a create case option in the email manager, But if we click the option nothing seems to be happening.
The same requirement is working in the Theme cosmos portal, but is not working in constellation portal.
Accepted Solution
Posted: 1 year ago
Sainsbury's
Sainsbury's
IN
Posted: 1 year ago
PEGA
Pegasystems Inc.
IN
Are you getting any errors in the log file ?
Posted: 1 year ago
Eclantiqx
Eclantiqx
IN
Have you made any changes to the constellation in comparison to the theme cosmos? Please review
Accepted Solution
Posted: 1 year ago
Sainsbury's
Sainsbury's
IN
This seems to be a configuration issue and is resolved with the help of Pega support team.
Posted: 2 weeks ago
Wells Fargo
Wells Fargo
IN
@MohammedSohailS17093921 can you please confirm on how it was resolved? do we need to update any configuration?
This seems to be a configuration issue and is resolved with the help of Pega support team.