Question
Sainsbury's
Sainsbury's
IN
Sainsbury's
Posted: Jul 9, 2024
Last activity: Sep 23, 2024
Last activity: 23 Sep 2024 5:35 EDT
Solved
Case Creation is not working in Email Manager in Constellation
We are using the email manager and once we send the email a triage case is getting created.
We have a create case option in the email manager, But if we click the option nothing seems to be happening.
The same requirement is working in the Theme cosmos portal, but is not working in constellation portal.
Accepted Solution
Posted: 4 months ago
Sainsbury's
Sainsbury's
IN
This seems to be a configuration issue and is resolved with the help of Pega support team.
Posted: 4 months ago
PEGA
Pegasystems Inc.
IN
Are you getting any errors in the log file ?
Posted: 4 months ago
Eclatprime Digital Private Limited
Eclatprime Digital Private Limited
AU
Have you made any changes to the constellation in comparison to the theme cosmos? Please review