Question
Red Alpha, LLC
US
Last activity: 6 Nov 2024 6:36 EST
Constellation: Don't show case details view upon case creation
As a follow up on this question that got little/no traction, I wanted to ask it in a slightly different way: https://support.pega.com/question/how-show-toast-rather-case-view-create-constellation?
When a user creates a case via the Self-Service Portal in Constellation, how do we prevent them from being taken to the Case Details view? I just want the little toast notification to pop up at the bottom, as it does, but not have them see the case details.
Thanks in advance
***Edited by Moderator Marije to add FDBK-120268 ***
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Accepted Solution
Updated: 6 Nov 2024 6:36 EST
Pegasystems Inc.
GB
I checked the support ticket and it seems that this feature is not there in Constellation.
I can see that your requirement has been logged under new enhancement request FDBK-120268
If you would like this feedback to be prioritized, please reach to your Account Executive so that they can help you get this implemented into the Product.
Any discussions about workarounds can be tracked in your other PSC question How to show toast rather than case view on create in Constellation but as already indicated in the support ticket, likely there is no workaround available for this,. therefore I have asked if you could close that thread with the above accepted solution.
Pegasystems Inc.
CA
I hope you can add a custom condition to hide the case details based on case status or another field.
Red Alpha, LLC
US
Thank you for the suggestion. Again, it's not the specific Case Details tab that I want to hide - I don't want the user in the Self-Service Portal to even be routed to see the Full Page View of the case. The case should be created and they get the toast notification only - as it was in Cosmos UI applications. The case is already not routed to the creator (routed to a different workgroup) so I don't want the creator to be taken to the Full Page View of the case upon creation. Any ideas/thoughts??
Pegasystems Inc.
CA
@JonathanB9941 Thanks for the additional clarifications. I guess it's not possible to configure based on my understanding.
Pegasystems Inc.
GB
I can see that you logged support ticket INC-B44643 for this.
Please keep us posted here on progress.
Accepted Solution
Updated: 6 Nov 2024 6:36 EST
Pegasystems Inc.
GB
I checked the support ticket and it seems that this feature is not there in Constellation.
I can see that your requirement has been logged under new enhancement request FDBK-120268
If you would like this feedback to be prioritized, please reach to your Account Executive so that they can help you get this implemented into the Product.
Any discussions about workarounds can be tracked in your other PSC question How to show toast rather than case view on create in Constellation but as already indicated in the support ticket, likely there is no workaround available for this,. therefore I have asked if you could close that thread with the above accepted solution.