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Capgemini
MX
Posted: August 20, 2022
Last activity: August 22, 2022
Last activity: 22 Aug 2022 11:05 EDT
Cancel a case after "n" minutes
Hello, I am a newbie in PEGA, we have a requirement that a case must be canceled after one day or three days if the user does not respond to it. I tried with an SLA rule and a test value of one minute, after that the PEGA pxForceCaseClose activity is run. But I notice that the case is not canceled after a minute, but several minutes later, maybe 10, 20 or 30 minutes later. Does anyone know what is causing this behavior?
***Edited by Moderator: Pooja Gadige to add capability tag***