I am facing an issue while submitting the Case. I have worked on the Case for 35 minutes, it was not left idle(I worked on the case for 35 Minutes.). Then when i click on submit button, a busy indicator appears but it will not vanish and case is not getting resolved. I tried to trace it , but tracer is not showing any results (Default settings were configured in Tracer, it is showing results for other cases). Only in this particular scenario tracer is not showing any results.
Case is congfigured with Optimistic Locking.
kindly, help me to resolve the issue
***Updated by moderator: Lochan to add SR details***
Thank you for the responses, this issue is not exactly due to time constraint. In our case, we are using a Data Page as source for an Autocomplete, so every time we access this Autocomplete, this DataPage name is getting appended to the URL. Hence the URL is exceeding the allowed URL length and we are getting HTTP/1.1 400 Bad Request after case submission.
Raised an SR for this defect.
Posted: 6 years ago
Posted: 3 Jul 2017 2:06 EDT
Vidyaranjan AV (Vidyaranjan)
Senior Online Community Moderator