In my application, we create one work object (first screen) and on click of a button next screen will be visible where a different WO gets created. (No parent child relation between them).
After upgrade from V7 to 8.6 we observed that when we are creating the first case (1st WO gets created) and now if we keep that wo idle for 20-30 minutes and when we click on button to go to next screen, we are getting null pointer exception and the pyWorkPage of that WO is also getting removed from the clipboard.
Can anyone please help me with this situation?
We are not getting any timeout error. We are getting java.lang.nullpointer exception.
***Edited by Moderator Marije to add Update and Capability tags***
What is the scenario to keep the user to remain in the same screen for 20-30 minutes? The null pointer exception happens if the flow name or any connector references are not found on submit (newassignpage)
Can you look into the trace and logs, it will help debug the issue.