Can Pega Knowledge Buddy get response with attached documents
Hi,
Does Pega knowledge buddy has a built-in feature to get documents attached.
Example: In a word document with content and embedded document inside and pushed to Knowledge buddy.
when request is made will KB bot response with attached document or only the content in it.
Pegasystems Inc.
GB
Pega Knowledge Buddy allows for the ingestion of text-based content including documents. However it is currently unable to answer questions concerning images or video and it cannot produce images or video as an output to a question. When you create an Attachments article you upload a single file which is then attached to the article. The system automatically ingests the attached content to Knowledge Buddy depending on the content type selected for the knowledge article. Therefore the response from the Knowledge Buddy will include the content of the document but not the attached document itself.
⚠ This is a GenAI-powered tool. All generated answers require validation against the provided references.
Novitates
IN
Thanks for your response, I understand only text-based content is ingested to knowledge buddy.
I have a document which as content along with one more document embedded attached the sample screen shot.
When the content is published data is pushed into Knowledge Buddy which is the document. will I get the response as attached document along with the content so that i know download the document from knowledge buddy BOT.
Do we any limitations document on knowledge buddy.
Updated: 3 Jan 2025 5:50 EST
Pegasystems Inc.
GB
When you publish an article in the Pega Knowledge Authoring Portal it is automatically ingested into Knowledge Buddy. However the response from Knowledge Buddy does not include the documents attached to the article. Instead you can configure Knowledge Buddy to return the URL of the referenced article in its response allowing you to access the documents separately.
All I can find is Ingesting Pega Knowledge content into Knowledge Buddy which describes the functionality as-is.
@JamesCarstairs please can you help answer this question?
Pegasystems Inc.
CA
Pega KnowledgeBuddy returns the summary from the document if there is any matching content. However, I'm unsure if this supported the embedded document within the attached document.
Novitates
IN
content and content inside the embedded document is pushed to knowledge buddy.
As a response I don’t see it as attachment.
1) Do we have any document on knowledge buddy limitations.
2) Do we any document related to Instructions on prompt stage in knowledge buddy.
Updated: 9 Apr 2025 6:23 EDT
Pegasystems Inc.
GB
@Vikky22 regarding your questions
1) Do we have any document on knowledge buddy limitations?
---> I could find no such document. However, please go through the main documentation. These seem to feature the below :
Knowledge Buddy Limitations
Based on the official documentation, Knowledge Buddy has several documented limitations:
@Vikky22 regarding your questions
1) Do we have any document on knowledge buddy limitations?
---> I could find no such document. However, please go through the main documentation. These seem to feature the below :
Knowledge Buddy Limitations
Based on the official documentation, Knowledge Buddy has several documented limitations:
- Accuracy Concerns: Knowledge Buddy may occasionally produce incomplete or inaccurate answers. For important decisions, users are advised not to rely solely on the tool's responses and should validate generated answers against the provided references.
- Dependency on Data Quality: The effectiveness of Knowledge Buddy depends significantly on the quality and relevance of the data sources it accesses. Its Natural Language Processing (NLP) capabilities work best when paired with well-structured, relevant content.
- Copyright Protection Limitations: Knowledge Buddy includes an indemnity clause that prevents copyright infringement in responses. If users request content such as song lyrics or other copyright-protected material, Knowledge Buddy will not provide that content.
- No Results Behavior: When Knowledge Buddy can't find results based on a user's input, it directs users to alternative paths (such as the service catalog in Service Management implementations).
2) Do we any document related to Instructions on prompt stage in knowledge buddy.
---> I could find no such document. However, please go through the main documentation. These feature the below:
Instructions on Prompt Stage in Knowledge Buddy
The prompt stage is the third stage in the Knowledge Buddy case type workflow. During this stage, a prompt engineer creates the following configurations to optimize GenAI's response to questions:
- Instructions: Commands written for GenAI to guide the response format for a question.
- Information: A paragraph that contains variables enclosed in curly brackets. For example, a variable named "CONTEXT" is defined as {CONTEXT} in the information text. GenAI uses only this information to answer questions asked to the Knowledge Buddy. At runtime, these variables are replaced with values retrieved by the information variables.
- Information Variables/Contextual Data Definitions: Each variable used in the information text is defined in this configuration. The definition includes the data source names to retrieve the necessary information.
The documentation also notes that effective prompt writing requires practice and experimentation. How you structure your prompt can significantly influence the quality and relevance of the Knowledge Buddy's responses. The more specific your prompt, the more tailored the Knowledge Buddy's responses will be.
There's also a sample prompt provided in the Knowledge Buddy documentation that forces the Language Model to return an answer in a specific JSON format, which is required to render data on the Knowledge Buddy widget.
References:
@JamesCarstairs please can you help answer this question?