Hi All,

I have ingested the required documents from Pega KM to Pega buddy and getting the response based on the context entered by the user from the ingested documents.

I have requirement to send the answer from the context and like a chat bot to the users.

From the response how to add this answers:

Would you like me to open the checklist for you?

example:

Example Dialogue

 A customer service agent is working on a case about a customer’s car accident claim.

User: "I’m not sure what documents I need to collect for a car accident claim"

Pega Buddy:

"No worries! For a car accident claim, you usually need:

• Police report

• Photos of the damage

• Insurance policy number

• Customer’s contact details."

Would you like me to open the checklist for you?

User: "Yes, please!"

Pega Buddy:  

"Here’s your checklist. Make sure you ask the customer if anyone was injured, as that may affect the claim process."

User: "What if the car is totally destroyed?"

Pega Buddy: "Good question! If the car is considered a 'total loss,' you’ll need an additional damage report from an authorized garage. I can show you the step-by-step process for total loss claims. Want to see it?"

User: "Yes, show me!"

Pega Buddy: "Here you go! Let me know if you need anything else."

Thanks,

Vikram