pega knowledge skip words
Hello I have tried to implement the skipwords in pega knowledge. But I don't understand how I can demonstrate that it is working to my client.
procedure folowed >
in pega knowledge I added pxPredictionStudio on my access group and created a ruleset to host the futur rules
in pega prediction studio > models open the kmsearch_skipwords an I created a model for french langage that I saved on the new ruleset
in pega prediction studio > I cliked on test model and enter a sentence, and several skip words are listed, so the model seems to work
in my pega knowledge application > configuration > search configuration I enable Skip words with NLP
Then I tried in content search of my pega knowledge application severals search to retrieve article with words to be skip, but it is not working.
Can you explain me where and how it is supposed to work ? *
related documentation https://docs.pega.com/bundle/knowledge-management-23/page/knowledge-management/implementation/add-skip-words.html
Regards
Stéphane
***Edited by Moderator Rupashree S. to add Capability tags***
Accepted Solution
Updated: 2 Dec 2024 5:34 EST
Macif
FR
@MarijeSchillern thanks for your reply, the main issue was that I used a new ruleset on PKM to save my french skipwords model and I dont know why but I had to had this ruleset on my CS application. Otherwise my french model is not seen in my customer service application.
Now everything is working as expected.
Updated: 2 Dec 2024 5:34 EST
Pegasystems Inc.
GB
@IvarS334 is this something you might be able to help with?
@gaillards if you believe the product is not working as documented I would suggest that you log a support incident via the MSP.
Please provide the INC id here so that we can help track it.
Accepted Solution
Updated: 2 Dec 2024 5:34 EST
Macif
FR
@MarijeSchillern thanks for your reply, the main issue was that I used a new ruleset on PKM to save my french skipwords model and I dont know why but I had to had this ruleset on my CS application. Otherwise my french model is not seen in my customer service application.
Now everything is working as expected.
Pegasystems Inc.
GB
Hi @gaillards, can I double check - did you also check the "Use Pega NLP for advanced boosting" option?
Macif
FR
@JamesCarstairs hello I have difficulty to understand how the search replacement model is working and what it is supposed to do. Do you have any documentation more detail than this one https://academy.pega.com/topic/search-tuner/v1? , to explain how to configure the file ?
I have try to replace a word like geografy with geography but I dont know how to fill the cells
| primary | second | should words | must words | and words | not words | child match | node type |
primary -> ?
second -> ?
child match -> ?
node type -> ?
can you provide a file filled with exemple ?
many thanks
Pegasystems Inc.
GB
@gaillards there is an exact format you can copy in the docs https://docs.pega.com/bundle/knowledge-buddy/page/knowledge-buddy/implementation/download-taxonomy-file.html If you copy this exact format and it does not work, please file an INCIDENT.
Macif
FR
@JamesCarstairs thank you, I ll have a try as I don't have the buddy installed. By the way I had no idear that there was a 2 levels recognition.
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Specify a child match to enable correctly matching and replacing text.
-
If Child Match is set to TRUE, it first matches the primary term, then matches the secondary term, and returns the result.
-
If Child Match is set to FALSE, it does not match the primary term and instead goes directly to the secondary term.
---------------
Pegasystems Inc.
GB
Hi @gaillards - sounds like to guys are venturing into a few new areas. If you want to have a call to generically discuss, reach our to Yann and get him to find a spot in my calendar.