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Question

 Abikash Kumar Sharma (AbikashSharma)
Capgemini
Managing Application Consultant
Capgemini
SE
AbikashSharma Member since 2014 17 posts
Capgemini
Posted: Jun 7, 2019
Last activity: Jun 10, 2019
Posted: 7 Jun 2019 5:20 EDT
Last activity: 10 Jun 2019 15:43 EDT
Closed

Can Pega Call be used without CS Framework?

We have a requirement to show customer details to the customer service representative when customer calls. We don't need other features of CS framework like service or intent tasks.

Can this be achieved without using CS framework?

***Edited by Moderator: Lochan to update platform capability tags***

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Posted: 5 years ago
Posted: 7 Jun 2019 16:01 EDT
Mahesh Midthuru (Mahesh Midthuru)
PEGA
Senior Principal Application Engineer, Customer Service Digital
Pegasystems Inc.
US

Hi Abikash,

Can you let us the version of your platform and framework so that we can cross check with our SME's to confirm whether it supports or not in the version you are currently in.

Regards,

Mahesh M

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Posted: 5 years ago
Posted: 10 Jun 2019 15:43 EDT
Keith Whitehouse (Keith_W6)
PEGA
Fellow, Technical Support, Customer Service
Pegasystems Inc.
US

Abikash, I believe you already received an answer to this from the product PO. The answer is yes. You will need customize your application to pull in the needed rules for Pegacall to work. 

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