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Question

 Chandra Sekhar Bhagath Vasireddy (Bhagath_Vasireddy)
Cognizant
Chandra Sekhar Bhagath Vasireddy
Cognizant
IN
Bhagath_Vasireddy Member since 2015 5 posts
Cognizant
Posted: Nov 2, 2015
Last activity: Nov 9, 2015
Posted: 2 Nov 2015 13:40 EST
Last activity: 9 Nov 2015 11:36 EST
Closed
Solved

Can the PegaCHAT be installed and utilized without CPM/PegaCS  framework?

We are working in a  RFP where we have a requirement to implement chat capability within the application. Following is the high level requirement

– Support User Chat feature

o   A user logs in to Application

o   The user decides they need help

o   The user selects chat icon

o   The system validates the user

o   The system puts the user in queue

o   A support user accepts the chat session

We are thinking of PegaCHAT but we learnt that it works only with CPM/PegaCS framework.  We have following questions-

1. Can the PegaCHAT be installed and utilized without CPM/PegaCS  framework?

2. Is there any other CHAT solution that can meet above requirement?

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Accepted Solution

Posted: 9 years ago
Posted: 9 Nov 2015 11:36 EST
Dan Shipper (shipw)
PEGA
Principal of Collaborative Initiatives
Pegasystems Inc.
US

Hi there - unfortunately, PegaCHAT currently requires PegaCS. We're working on a standalone solution, but have not determined a release date for it yet. There's no chat solution internal to Pega that meets this requirement aside from PegaCHAT. Let me know if you have any other questions!

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