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Can coaching tip in Pega Customer Service reference clipboard property?
Can coaching tip in Pega Customer Service reference clipboard property?
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Can coaching tip in Pega Customer Service reference clipboard property?
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Hi CHOW,
I am not very familiar with coaching tip. But I looked into this for you.
Each CoachingTip contains 3 fields: Tip Name (.Name - Text input), Description (.Description - Text input) and Tip Text (.TipText - Text area). See attached screenshot.
When you create a new CoachingTip and enter values for these 3 fields, the values will be saved in DB and clipboard. But on the other side, I don't think that you can get the values from clipboard to use as the input values for these 3 fields when you create a new CoachingTip.
Thanks,
Susan
Thanks for the answer Susan. Yes, right now we think we can't reference clipboard properties in coaching tip. However, we can do that in dialog.
Will
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