Closed
Campaign run status shows inaccurate count
As shown below, there is 1 action initiated and it was output from strategy, verified in BatchOut table that the record was there too. Any idea why it would says 0 Action results in strategy result?
***Edited by Moderator Marissa to update Content Type from Discussion to Question; update Platform Capability tags***
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Posted: 3 years ago
Updated: 3 years ago
Updated: 2 Sep 2021 13:47 EDT
PEGA
Pegasystems Inc.
US
@KanL5414 I believe this is a cached result that gets updated in an asynchronous manner. Please wait a while and refresh the screen to see if it's helped.
Posted: 3 years ago
Updated: 3 years ago
Updated: 2 Sep 2021 13:47 EDT
CXForward
CXForward
US
@Saleem_A Thanks Saleem. It's been an hour and it still didn't refresh. Any idea which schedule job that's supposed to update the cache? This was working 2 days ago, and issue only started yesterday.
Posted: 3 years ago
Updated: 3 years ago
Updated: 2 Sep 2021 13:47 EDT
PEGA
Pegasystems Inc.
US
@KanL5414 I suggest you open a product incident with Pega support to delve into it.