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Question

 Taw Sern Tan (TawSernTan)
M1 Ltd

M1 Ltd
SG
TawSernTan Member since 2015 40 posts
M1 Ltd
Posted: Nov 5, 2015
Last activity: Apr 14, 2017
Posted: 5 Nov 2015 21:08 EST
Last activity: 14 Apr 2017 7:05 EDT
Closed
Solved

Where should I look into if the camp_result_proc is not populating status during the campaign run

Hi,

I created a view in the Formerly Cordiant Marketing Directory. When we are executing the campaign to send out emails, the camp_result_proc is not updated with no of emails sent. As a result, I am not do a rerun of the campaign; otherwise, the customer will be receiving duplicate email.

Kindly advise where shall I look into so that I am able to track the campaign, and just do a rerun of the campaign.

Regards.

***Updated by moderator: Lochan to add Categories***

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Decision Management

Posted: 9 years ago
Updated: 9 years ago
Posted: 9 Nov 2015 5:45 EST
Updated: 9 Nov 2015 5:47 EST
Kim Osbourne (KimOsbourne)
PEGA
Senior Principal Knowledge Management Specialist
Pegasystems Inc.
GB

Hi Taw

A Service request [ SR-A12293] has been raised on your behalf. GCS will investigate this issue and respond accordingly.

 

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