Question
Vodafone
IN
Last activity: 10 Jul 2019 8:09 EDT
Delay in campaign execution during campaign runs
Hi Team,
we are observing below error in production logs.
2019-07-10 11:14:29,812 [: [AoM:MarketAdmins]] [ STANDARD] [ ] [ ] (tor$QueueBasedDataFlowExecutor) ERROR - Unable to queue record for
5 minutes for processing in data flow. Retrying.
we found exactly same article which explains the same issue ,
https://community.pega.com/support/support-articles/delay-campaign-execution-during-campaign-runs
we changed the jvm args as suggested and it does not show any improvement in performance. we have configured 3 campaigns which is running in parellel targeted for half millions customers each.
Is it something can be done with java args or we should check other factors? Please recommend
***Edited by Moderator: Lochan to update platform capability tags***
Pegasystems Inc.
US
System latency can be due to many factors. I would like to start with your environment configuration, what is the topology of your env? (e.g., how many Dataflow nodes, Memeory parameters etc) The performance tuning is a process that we need actual data (PegaAlert log, CPU/Memory stats, etc) to give meaningful suggestion. The quoted article should be helpful but not the only factor, also make sure you apply it correctly.