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 Ponnurangam Nagaraj (PonnurangamN2827) Vodafone
Vodafone
IN
PonnurangamN2827 Member since 2019 43 posts
Vodafone
Posted: July 2, 2019
Last activity: July 2, 2019
Posted: 2 Jul 2019 12:19 EDT
Last activity: 2 Jul 2019 14:09 EDT
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Error observed during campaign launch

Hi Team,

We observed below error in production during campaign run though the ProgramRun(PR-XX) is completed successfully.

Error : Database-LockFailure-LockLost

When we checked in queue management , found the attached queue info.

I could see the agent Pega-ProCom:ServiceLevelEvents is causing the issue. But could not correlate campaign run with Servicelevel agents.

Please suggest what could be wrong here?

Pega Marketing
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Posted: 3 years ago
Posted: 2 Jul 2019 14:09 EDT
Sriram Coimbatore Krishnan (Sriram Krishnan) PEGA Fellow, Software Architect, Outbound Runtime
Pegasystems Inc.
US

Hi, did you see any errors in the Campaign with the id : P-8 (thats the one which we see in the SLA queue item) ? If not most likely the retry of the SLA worked. Please check if any future schedules are running fine if its a recurring campaign.

We'd prefer it if you saw us at our best.

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