Skip to main content

This content is closed to future replies and is no longer being maintained or updated.
Links may no longer function. If you have a similar request, please write a new post.

Question

 Ponnurangam Nagaraj (PonnurangamN2827)
Vodafone

Vodafone
IN
PonnurangamN2827 Member since 2019 43 posts
Vodafone
Posted: Jul 2, 2019
Last activity: Jul 2, 2019
Posted: 2 Jul 2019 12:19 EDT
Last activity: 2 Jul 2019 14:09 EDT
Closed

Error observed during campaign launch

Hi Team,

We observed below error in production during campaign run though the ProgramRun(PR-XX) is completed successfully.

Error : Database-LockFailure-LockLost

When we checked in queue management , found the attached queue info.

I could see the agent Pega-ProCom:ServiceLevelEvents is causing the issue. But could not correlate campaign run with Servicelevel agents.

Please suggest what could be wrong here?

To see attachments, please log in.
Pega Marketing

Posted: 6 years ago
Posted: 2 Jul 2019 14:09 EDT
Sriram Coimbatore Krishnan (Sriram Krishnan)
PEGA
Fellow, Software Architect, Outbound Runtime
Pegasystems Inc.
US

Hi, did you see any errors in the Campaign with the id : P-8 (thats the one which we see in the SLA queue item) ? If not most likely the retry of the SLA worked. Please check if any future schedules are running fine if its a recurring campaign.

To see attachments, please log in.

We'd prefer it if you saw us at our best.

Pega Collaboration Center has detected you are using a browser which may prevent you from experiencing the site as intended. To improve your experience, please update your browser.

Close Deprecation Notice