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Vodafone
IN
Posted: July 2, 2019
Last activity: July 2, 2019
Last activity: 2 Jul 2019 14:09 EDT
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Error observed during campaign launch
Hi Team,
We observed below error in production during campaign run though the ProgramRun(PR-XX) is completed successfully.
Error : Database-LockFailure-LockLost
When we checked in queue management , found the attached queue info.
I could see the agent Pega-ProCom:ServiceLevelEvents is causing the issue. But could not correlate campaign run with Servicelevel agents.
Please suggest what could be wrong here?