Question
Infosys McCamish
IN
Last activity: 4 Feb 2025 11:20 EST
In UI Campaign case status still showing Running. even though its already completed.
Campaign Status is still showing as running but from the run details and Data flow batch instances page I can the status as completed.
JFI: for testing purpose I just ran it for single record.
***Edited by Moderator Marije to add Case INC-B39143 ***
Accepted Solution
Updated: 20 Sep 2024 9:55 EDT
Infosys McCamish
IN
@MarijeSchillern So the solution provided is to run FailStuckRun activity and pass the PR # as a parameter. this one is worked for my scenario
Pegasystems Inc.
US
@sindhujav4915 , if there are actions with wait shapes in them, the status of the campaign will be running until such time as all actions have expired all waits.
Pegasystems Inc.
US
@sindhujav4915 , then I suggest you open a support incident to have more detailed review.
Pegasystems Inc.
US
Could you reply with the support case ID so that we may track for you and connect this post with that ticket for the Support Engineer?
Pegasystems Inc.
GB
@sindhujav4915 I found your support incident via a search - INC-B39143
Please continue to work with our GCS engineers .
Once your issue is resolved by our GCS team, could we ask that you post and mark as 'Accepted Solution' the final outcome?
Accepted Solution
Updated: 20 Sep 2024 9:55 EDT
Infosys McCamish
IN
@MarijeSchillern So the solution provided is to run FailStuckRun activity and pass the PR # as a parameter. this one is worked for my scenario
CollabPartnerz
GB
@sindhujav4915 I would appreciate if you can share the solution with me.
Infosys McCamish
IN
@SKashyap FailStuckRun is an OOTP activity don't have to create it. just run the activity and give run ID . I am not sure which version you are using but activity available in Pega mkt engine 08-07-01 .