Solved
2 campaigns are stuck in the Running state and there is no option to stop them
I have the issue where 2 campaigns are stuck in the Running state and there is no option to stop them. Can you please send me the details to create the FailStuckRun activity?
Branched Information: Originally posted as reply here.
***Edited by Moderator Marije to move from closed thread***
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Accepted Solution
Posted: 8 months ago
Updated: 8 months ago
Updated: 7 Feb 2025 19:16 EST
MOD
Pegasystems Inc.
GB
@SKashyap here are the details I found to run FailStuckRun activity and pass the PR # as a parameter :
- go to instances of PegaMKT-Work-ProgramRun ,
- click on the PR-# which is still running.This will open up(like in second image).
- You need to click on Show XML, paste into text file and note the PR number
-
Then you can run FailStuckRun activity and pass the PR # as a parameter
-
You should then be ablen schedule other campaigns
If you need any further help. please open a support ticket via the MSP and provide the INC id here so we can help track it.