Question
EG
Last activity: 27 Jun 2023 8:49 EDT
Call to fetch authoring records failed: AxiosError: Request failed with status code 401
I get this error whenever I attempt to access the User Interface Tab in any case type. I work on Pega trial environment and I'm not using any external data.
I cleared the cache and used different browsers and still facing the same issue
Accepted Solution
Updated: 2 Jun 2023 9:58 EDT
Pegasystems Inc.
GB
@shereens16812270 as you are using the Trial version it is available via My Trials on ‘My Pega’ profile. Technical support can be obtained via Community Edition FAQ . You can email requests to [email protected]
Also please see the suggestions provided in the following forum question Error in UI Authoring in community edition
Often these issues resolve themselves: see this post.
HCL Technologies BV
NL
Hi @MarijeSchillern - I have tried all 3 support posts for this issue without success. I am hoping that the error will disappear on its own, for now - I am not able to use "User interface" tab for a case type.
Chrome developer tools has response headers with error as "invalid_authorization_header" & error_description as "Invalid Authentication Data". Session is updated with status code as 401.
I have also sent an email to TrialSystemOperations team and will wait for a response.
HCL Technologies BV
NL
@TittoThommyT I got a response from TrialSystemOperations team to try with incognito mode and it did fix the issue.