Question
富士通
JP
Last activity: 18 Nov 2024 11:53 EST
Behavior when operating in multiple tabs
An unexpected case update occurred because the user opened multiple tabbed browser windows. Is the following possible? 1. How to prevent multiple tabs and windows from appearing. 2. How do I print a warning message when working in multiple tabs or windows? 3. How to prevent cases from being updated when using multiple tabs or windows.
Pegasystems Inc.
GB
To address the issue of unexpected case updates when users open multiple tabbed browser windows you can consider the following approaches: 1. To prevent multiple tabs and windows from appearing you can implement design choices such as using discrete domains for each application or tabbed layouts within the application. 2. To print a warning message when working in multiple tabs or windows you can utilize JavaScript to detect when a new tab is opened and display a warning message to the user. 3. To prevent cases from being updated when using multiple tabs or windows you can ensure that each case is opened in a separate thread page which can be managed by calling the activity RedirectAndRun with unique thread page names. This way you can maintain separate sessions for each case and avoid unintended updates.
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