Controlling multiple tab operations in the browser
ケースが割り当てられたことをユーザーに通知する電子メールが送信されます。
そのメール内には、割り当てられたケースを直接開くためのリンクが添付されています。
このリンクから複数のケースを開くと、そのケースは後で開いたケースによって上書きされ、意図しないケースの更新が発生します。
電子メールのリンクから複数のタブを開かないようにしたり、ケースの意図しない更新を防ぐ方法はありますか?
************** Translation as per Google ********************
An email is sent to notify the user that the case has been assigned. The email will include a link to open the assigned case directly. If you open multiple cases from this link, the case will be overwritten by the case you open later, resulting in unintended case updates. Is there a way to prevent email links from opening multiple tabs or accidental case updates?
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Accepted Solution
Updated: 19 Nov 2023 23:04 EST
Kobayashi
JP
In our system we edit and use WorkLink.
I'll try using pyWorkLinkInEmailDigest as advised by LANH.
Thank you so much for all your advice!
Kobayashi
JP
thank you for your reply.
Since the link to the case is generated using the correspondence fragment, where can I add the target attribute?
Toyota System
JP
I don't know correspondence fragment that you using in email notification. This is example fix pyWorkLinkInEmailDigest correspondence fragment rule
<%
String strURL=tools.getParamValue("strURL");
strURL=StringUtils.crossScriptingFilter(strURL);
String label=StringUtils.crossScriptingFilter(tools.getParamValue("workLinkLabel"));
String urlStyle=StringUtils.crossScriptingFilter(tools.getParamValue("urlStyle"));
String workKey=StringUtils.crossScriptingFilter(tools.getParamValue("workKey"));
%>
<a href="<%=strURL%>" style="<%=urlStyle%>" target="_child"> <%=label%></a>
Accepted Solution
Updated: 19 Nov 2023 23:04 EST
Kobayashi
JP
In our system we edit and use WorkLink.
I'll try using pyWorkLinkInEmailDigest as advised by LANH.
Thank you so much for all your advice!