Question
BECU
US
Last activity: 9 Jan 2025 10:35 EST
AWS SLA for failover.
how are failovers handled in AWS?
if we were needing to fail over to east or west what is the timeline for the failover?
This would be in response to an issue with AWS, either the database, network or the ec2 instance.
Accepted Solution
Updated: 9 Jan 2025 10:35 EST
Pegasystems Inc.
GB
"Failovers in AWS for Pega Cloud are handled by deploying a real-time database mirror in a different availability zone within the same AWS Region. In the event of a failure in a production environment, Pega would failover to a warm site to bring production services back online. For development or test environments, recovery would be to instances in another availability zone or region with the latest available backup. Pega Cloud data centers are located in multiple regions including US East and US West. The timeline for failover is not explicitly mentioned, but the use of multi-zone automatic failover and fully replicated database and application instances suggests a rapid response to minimize downtime
"Failovers in AWS for Pega Cloud are handled by deploying a real-time database mirror in a different availability zone within the same AWS Region. In the event of a failure in a production environment, Pega would failover to a warm site to bring production services back online. For development or test environments, recovery would be to instances in another availability zone or region with the latest available backup. Pega Cloud data centers are located in multiple regions including US East and US West. The timeline for failover is not explicitly mentioned, but the use of multi-zone automatic failover and fully replicated database and application instances suggests a rapid response to minimize downtime
In the event of a failure in a production environment Pega would failover to a warm site to bring production services back online. For development or test environments recovery would be to instances in another availability zone or region with the latest available backup. Pega Cloud is hosted by Amazon Web Services (AWS) and customers can choose from a list of available AWS Regions for their Pega Cloud data centers. Pega Cloud data centers are located in regions such as US East and US West among others. Pega Cloud customer environments and the business applications and data deployed in them are protected by multi zone automatic failover and fully replicated database and application instances. The Pega Cloud Database Replication service protects production environments by deploying a real time database mirror in a different availability zone within the same AWS Region.
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