Hello Nikhil,

I believe you can achieve it by changing the status and take it to a different assignment level where there is no SLA involved. For example: consider you are one assignment A1 having SLA of X days and if you want to resume it then move it to assignment A2 which doesn't have a SLA.

Hi,

Queue items are typically object of System-Queue-Default class. So, in your SLA activity, check the time period and delete the references from that table.

Is it an overall work object SLA or an assignment SLA? If it is an overall work object SLA, it would use the OverallSLA flow. You could test calling ResumeFlow for the OverallSLA flow and run the RemoveSLA flow action.