Skip to main content

This content is closed to future replies and is no longer being maintained or updated.
Links may no longer function. If you have a similar request, please write a new post.

Question

 SatyaMounika Mandavilli (SatyaMounikaM)
virtusa

virtusa
IN
SatyaMounikaM Member since 2014 2 posts
virtusa
Posted: Nov 8, 2021
Last activity: Nov 8, 2021
Posted: 8 Nov 2021 13:45 EST
Last activity: 8 Nov 2021 15:38 EST
Closed

Attach documents from one case to another case

Hi team,

I have an requirement to copy all the attachments from caseA to caseB when caseA is resolved as duplicate.

Is there any OOTB functionality to handle the above scenario.

***Edited by Moderator Marissa to change type from General to Product, update Product details and Capability tags****
To see attachments, please log in.
Pega Platform
Case Management

Posted: 3 years ago
Posted: 8 Nov 2021 15:38 EST
Bhavya Tyagi (Bhavya)
Coforge DPA
Senior Technical Lead
Coforge DPA
GB

@SatyaMounikaM I dont think there is any OOTB way to handle this. 

You can refer below links where similiar use case is discussed:

https://collaborate.pega.com/question/how-attach-document-attached-another-work-item

https://collaborate.pega.com/question/how-can-i-copy-pega-attachments-one-case-another-case-when-case-types-are-different

 

Regards

Bhavya

To see attachments, please log in.

We'd prefer it if you saw us at our best.

Pega Collaboration Center has detected you are using a browser which may prevent you from experiencing the site as intended. To improve your experience, please update your browser.

Close Deprecation Notice