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Question

 Martijn Vreekamp (Martijn)
Freelance

Freelance
NL
Martijn Member since 2018 2 posts
Freelance
Posted: Jan 25, 2021
Last activity: Jan 27, 2021
Posted: 25 Jan 2021 2:24 EST
Last activity: 27 Jan 2021 2:40 EST
Closed

Archival process only archives some cases older than set period (pyPolicy)

Hi,

We've a question regarding the archival functionality of Pega. We want to archive the CT casetype. The pyPolicy we set to 480 so that all cases older than 480 will be archived:

pyPolicy

The problem is that we see that some cases are being archived, while others not. See a screenshot of the results of a report we build, there are still CT cases in the system older than 480 days:

Report

 

Did anyone encounter same issue or knows how to resolve this? 

Thanks a lot!

Kind regards,

Martijn

***Edited by Moderator Marissa to update Platform Capability tags****
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Pega Platform 8.3.2
Case Management

Posted: 3 years ago
Posted: 27 Jan 2021 2:40 EST
Martijn Vreekamp (Martijn)
Freelance

Freelance
NL

In addition to question above. This behaviour we see last couple of days: pyPolicy is set to 485.

Yesterday these cases were still in the system:

Day 1

Today these cases were still in the database:

Day 2

 

As you can see, Pega only archived cases from 10190918 and some cases from 20190919. In total Pega archived 2840 cases, but I don't understand why not all cases are archived that are older than 485 days. 

Can anyone explain this behaviour?

Thank you!

Kind regards,

Martijn

 

 

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