Question
Wells Fargo
IN
Last activity: 11 Sep 2023 12:42 EDT
App explorer not showing all rule types and rules
App explorer doesn't show all rule types under a class e.g. we were not seeing properties and sections in a class.
We truncated (truncate rules.pr_sys_app_hierarchy_flat & truncate rules.pr_sys_app_ruleset_index) and now nothing is cominup up in app explorer or rules explorer.
Records from left navigation shows 0 instances for every rule type. Also, app explorer only shows class name with 0 record type and rules.
Updated: 11 Sep 2023 12:42 EDT
Pegasystems Inc.
GB
@aishwaryab4598 It seems that truncating the tables 'rules.pr_sys_app_hierarchy_flat' and 'rules.pr_sys_app_ruleset_index' has caused the Application Explorer and Records Explorer to lose their data. These tables are used to store information about the application hierarchy and ruleset indexes, which are essential for displaying rule types and instances in the explorers.
To resolve this issue, you may need to rebuild the application and ruleset indexes.
It is recommended to consult with a Pega System Architect or Pega Support for further assistance in resolving this issue.
Please have a look at the following support document:
Do not modify or truncate critical System tables
Also see the documentation:
If you need further help please carry out the suggestions listed in the above support document. Please provide the INC reference here so that we can help track it.