Question
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IN
TCS
Posted: Mar 28, 2023
Last activity: Mar 29, 2023
Last activity: 29 Mar 2023 8:44 EDT
Closed
Any Outlook limitations of rendering HTML table text
We have configured an HTML section (a table with 3 columns) in a correspondence rule. When we triggered the correspondence from PEGA, we received an email in Outlook, but the text that was configured in the HTML section is not rendering in the Outlook desktop app. However, it is rendering correctly in the Outlook mobile app and Outlook on the web.
Are there any limitations of the desktop Outlook app? Do we need to make any changes to it to resolve this issue?
***Edited by Moderator Marissa to change type from General to Product, added Product details and Capability tags***
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Posted: 2 years ago
PEGA
Pegasystems Inc.
GB
Hello @MounuPrakashP16581740,
I have observed this issue for one of my previous projects where correspondence containing table was not showing properly in the outlook app but looked well in the webmail. I fixed it by adding margin for the table (margin: 10px 5px 5px 5px) as inline styling for the section rule (used in the correspondence). Ultimately it will boil down to a formatting issue. If you try different stylings, you will be able to figure it out.