Pulse not rendering HTML
Hi,
I am using pega 7.3 with an email listener configured to create cases of incoming emails. I have used the OOTB wizard to create these.
There is a possibility to prefer HTML format of the email when parsing the body. Pega attaches the email to the case and also creates a Pulse post. My problem is that in the pulse the raw HTML string is shown, without any formatting. Is there any OOTB way to fix this?
***Edited by Moderator Marissa to update SR Details***
Accepted Solution
Updated: 9 Apr 2018 16:52 EDT
Pegasystems Inc.
US
Upon reviewing the associated SR, SA-53431 was created upon resolution.
If you are having the same issue, please review this SA.
Thank you!
Saltech Consulting
HU
The email listener was generated by this setting:
The thing I have changed is the following setting on the service email, to be able to work with HTML content.
The listener sends a comment to the Pulse automatically, it gets displayed as a html string.
The email listener was generated by this setting:
The thing I have changed is the following setting on the service email, to be able to work with HTML content.
The listener sends a comment to the Pulse automatically, it gets displayed as a html string.
After some debug, found that StringUtils.crossScriptingFilter escapes all html (called in DisplayPostText control) opposes to what it is supposed to do (prevent javascript injection). To be clear: I know that it does prevent javascript injection by escaping everything, but this results in a really poor user experience, as the html string gets displayed to the user.
Accepted Solution
Updated: 9 Apr 2018 16:52 EDT
Pegasystems Inc.
US
Upon reviewing the associated SR, SA-53431 was created upon resolution.
If you are having the same issue, please review this SA.
Thank you!