Outlook exception handling
Hi Team,
As part of Automation we are supposed to read emails from Outlook share folders for any new emails.
if No emails we are recording into logs every 5 minutes that no email exist.
But sometimes we are seeing issues where there is a new unread email in mailbox and bot the bot is not able to identify the new email
Business is sending emails and assuming that the bot is going to work on it. Bot is not responding back and also not informing that there are any new emails.
there is no way for business to find out as nothing is recorded in logs as well nor any communication
Pegasystems Inc.
GB
@ThomasSasnett is this a question you could help with?
Pegasystems Inc.
US
@MarijeSchillern Certainly. I did not get any notification of this post. I am not sure why.
Pegasystems Inc.
US
@VinodP56The Outlook connector does not support multiple Inboxes and will only interact with the primary Inbox as I understand. Are you able to provide a few more details?
- Does this work sometimes? In other words, do some emails get identified after five minutes while others are not?
- How are you detecting new emails? Are you using the NewMail event or are you querying the Inbox and filtering for those with Unread status?