Posted: Oct 29, 2022
Last activity: Oct 31, 2022
Last activity: 31 Oct 2022 0:47 EDT
Allow updates to a case by multiple users
We have a business ask, where they want to allow multiple users to update a case at any point of time. We are looking at options. It will be helpful if anyone suggests any ideas.
We looked at multiple assignments (in parallel). But with any approach, we are getting into a state, where when one person commits, other persons updates to the case are lost (as expected though). Any suggestion is greatly appreciated!