Kip,

As per the instructions on this thread and after going through the readme file and applying the hotfix, I still see the popup message for the same scenario. It's not suppressed as i'd expect.

Here's what I did:

1. I applied the hotfix zipfile, didn't commit it.
2. I used my local VM to test this.
3. Restarted the server.
4. Did a 'saveas' on the file UserWorkForm html fragment and saved it to a local ruleset, then copied this code snippet:

<script type="text/javascript">

//override openWorkByHandle to use openWorkByHandleReload in all cases

of opening work item //otherwise create a private function and call

openWorkByHandleReload api in specific case

pega.desktop.openWorkByHandle = function(key, harnessVersion) {

pega.desktop.openWorkByHandleReload(key, harnessVersion);

}

openWorkByHandleReloadOnClick = function(key){

pega.desktop.openWorkByHandleReload(key);

}

</script>

4. Reopened the case manager portal and tried to open work objects and got the same popup messages.

I did however check what was being loaded on the case manager HTML page. The UserworkForm override code above was being loaded, however I couldn't find the 

RULE-FILE-TEXT WEBWB PEGA_DESKTOP_DOCGADGET.JS

and its contents anywhere. I believe that's where the hotfix change was applied as suggested by its contents:

--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------

openWorkByHandle: function(insHandle,params,configObj) {

  try{

  window.focus();

  }

  catch(e) {}

  if (this._multiView) {

  var objGadget = this._objGadget.manager.checkKeyConflict(insHandle,configObj.systemID)

  if (objGadget == null) {

  var t = this._objGadget.showTab("Work Item",{close:"yes",key:insHandle},{action:"openWorkByHandle", key:insHandle,configObj:configObj});

  }

  else {

  var t = objGadget.owner;

  this._objGadget.manager.focusTab(t);

  if (pega.composite.container.tabDisplay.getActivateOnOpen()) {

  pega.composite.container.tabDisplay.displayTrackingUpdate(objGadget)

  } else {

  var bReplace = false;

  if (pega.composite.container.tabDisplay.getReplaceOnOpen()) {

  bReplace = true;

  } else {

  var result;

  if (params.reload == 'true') {  //HFix-10359

  result = 'yes';

  } else {

  result = this.showConflictDialog(objGadget.gadgetName);

  }

  if (result == 'yes') {

  bReplace = true;

  }

  }

  if (bReplace) {

  this._objGadget.manager.replaceTab(t,"Work Item",{close:"yes",key:insHandle},

  {action:"openWorkByHandle", key:insHandle,configObj:configObj});

  }

  }

  }

  }

  else {

  if(!this.confirmDirty(this._objGadget.id)) return;

  pega.web.api.doAction(this._objGadget.id,"openWorkByHandle",insHandle,params,configObj);

  this.occupy();

  }

  },

-----------------------------------------------------------------------------------------------------------------------------------------------------

I don't understand how the override above calls the openworkbyHandleReload() when I don't see any reference to it anywhere?

Please let me know if this was the right way to apply the hotfix and changes or not as I don't see anything getting fixed yet.

Thanks

Faizan