Question
Virtusa Corportaion
US
Last activity: 14 Sep 2016 10:00 EDT
Agents and SMA failures after upgrade to 7.2.1 in PegaCLOUD
Our PegaCLOUD instance was upgraded to 7.2.1 on Monday. All agent instances, as far as we can tell, are no longer running. In addition, we cannot access the SMA. Any suggestions on how to correct/resolve this? Is it necessary to submit an SR for Support, or is there something we can add/update to fix this?
Please see the attachment for screen shots and other details.
***Updated by Moderator: Vidyaranjan| Included SR details***
Accepted Solution
Virtusa Corportaion
US
This has been resolved. The SMA issues were partly due to TLS settings in the browser.
Pegasystems Inc.
IN
Hi,
I would suggest you to raise an SR , as it requires an investigation from GCS Engineer.
Please attach Upgrade logs , Pega rules log file , necessary screen shots and supporting documents while creating an SR.
Regards,
Ravi
Pegasystems Inc.
IN
Hi,
Once you go ahead and raise an SR as suggested by the community member, I request you to share the SR number here, so that we can track it for you within the thread.
~Vidyaranjan A V | Community Moderator | PegaProductSupport | Pegasystems Inc.
Pegasystems Inc.
IN
Hi,
Thank you for sharing the SR number here.I will tag it in the related support case number section in the description for tracking.
~Vidyaranjan A V | Community Moderator | PegaProductSupport | Pegasystems Inc.