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Question

 Venkateswara Rao Kaza (venkat kaza)
PACCAR Int
PEGA System Architect
PACCAR Int
US
venkat kaza Member since 2013 3 posts
PACCAR Int
Posted: Sep 17, 2019
Last activity: Sep 17, 2019
Posted: 17 Sep 2019 0:59 EDT
Last activity: 17 Sep 2019 14:15 EDT
Closed

AES: Alert: Pega004: The Service Activity Max KPI value expecting is 1 sec to execute.

Hi Team, we are often getting poor performance alert for the Email Listen service activity. Even though we have declared the maximum processing time in service rule is 500 sec. How can we avoid these kind of alerts? Because the listener activity obliviously takes more than one minute to execute.

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Pega Autonomic Event Services

Posted: 5 years ago
Posted: 17 Sep 2019 1:23 EDT
Wai-Kei Kwok (WaikeiKwok_GCS) Principal Software Solutions Engineer
Pegasystems Inc.
US

Possible to enable debug on com.pega.pegarules.integration.engine.internal.services.email.EmailListener and send the PegaRULES log to see if we narrow down where the slowness is?

 

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Posted: 5 years ago
Posted: 17 Sep 2019 2:36 EDT
Venkateswara Rao Kaza (venkat kaza)
PACCAR Int
PEGA System Architect
PACCAR Int
US

Hi sir, the solution I am looking for is how can we customize the KPI threshold value differently where ever we know it that rule execute more time possibly.  

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Posted: 5 years ago
Posted: 17 Sep 2019 14:15 EDT
Wai-Kei Kwok (WaikeiKwok_GCS) Principal Software Solutions Engineer
Pegasystems Inc.
US

The link mentioned by @dasn1 should help,

https://community.pega.com/knowledgebase/articles/pega0011-alert-total-request-time-exceeds-limit

<env name="alerts/services/totalRequestTime/threshold" value="1000" />

The default threshold setting is 1000 milliseconds (1 second).

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Posted: 5 years ago
Posted: 17 Sep 2019 1:28 EDT
Nandita Das (dasn1)
PEGA
Principal Engineer, Technical Support
Pegasystems Inc.
IN

Hi,

From the snapshot provided, I could see pega0011 alert . Could you please confirm us which alert you are observing.

Please find more details about Pega0011 and pega0004 alerts below.

https://community.pega.com/knowledgebase/articles/pega0004-alert-quantity-data-received-database-query-exceeds-limit

https://community.pega.com/knowledgebase/articles/pega0011-alert-total-request-time-exceeds-limit

Thank You,

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