Question
Vodafone Türkiye
TR
Last activity: 23 Jan 2024 7:31 EST
Adding Wait Functionality to a Strategy
We are currently using the 8.8.3 version of Pega and there occurred a need to add a 'wait functionality' to a real-time event strategy. To do so, is it the only solution to put a wait component into the action flow, or is it also possible to wait the strategy for 10 minutes by using filters and set property components on an offer basis?
Thanks in advance.
Accepted Solution
Updated: 23 Jan 2024 7:31 EST
Pegasystems Inc.
US
@IremK16991318 Strategies have no concept of waiting, they purely run at the time of the decision. Any delay would need to be in prior or after the strategy via something like Wait shape as described above.
Vodafone Türkiye
TR
Pegasystems Inc.
US
In Pega, you can add a 'wait functionality' to a real-time event strategy using the 'Wait' shape in the flow. However, the 'Wait' shape is not directly applicable in an event strategy. Event strategies are designed to react to real-time data streams and detect meaningful patterns, not to pause or delay processing. For your requirement, you might consider using a combination of filters and set property components on an offer basis. However, this would not inherently introduce a delay or wait time. It would be more about controlling when and under what conditions the offer is presented. If you need to introduce a delay in the processing of an event strategy, you might need to consider other design approaches, such as using a combination of event strategy and case processing where the case could have a 'Wait' shape to introduce the delay.
⚠ This is a GenAI-powered tool. All generated answers require validation against the provided references.
https://academy.pega.com/topic/automation-wait-logic/v2/in/23271/44401?
https://docs.pega.com/bundle/customer-decision-hub/page/glossary/glossary-of-terms-cdh.html
Vodafone Türkiye
TR
@MarissaRogersHi! Thank you for the answer. Is there a specific function we can add to the decision strategies? If so, could you share the link of the documentation? Thanks, İrem
Accepted Solution
Updated: 23 Jan 2024 7:31 EST
Pegasystems Inc.
US
@IremK16991318 Strategies have no concept of waiting, they purely run at the time of the decision. Any delay would need to be in prior or after the strategy via something like Wait shape as described above.