I need to add a History Memo on the Print button from the Case Tools to log every time someone prints the case details.
I tried to add a click action "Run Activity: AddHistory" but this does absolutely nothing. Tracer tells me it runs successfully, but the note never saves/appears on the case.
a) What do I need to do differently to make this work?
b) ENHANCEMENT REQUEST: Please add standard action in the click actions list for adding a History Memo, I should not have to go through Run Activity and hope that I select the right one (which I haven't yet!)