Question
American Express Services Europe Ltd
GB
Last activity: 29 Nov 2018 16:18 EST
This action is not allowed as it is outside the current transaction in Schedule absence
Hi All,
Recently we have upgraded from 6.3 SP1 to 7.3.
During our testing we have noticed Schedule absence was not working for a particular access group users. The OOTB FINAL activity Data-Admin-Operator-ID. SaveOperatorUnavailability has got a new java step to check the privileges for the users. We have added the additional ARO to the role which belongs to that Access group.
Now Schedule absence started working, however we notice incorrect message on the screen.
"This action is not allowed as it is outside the current transaction" I have attached the screen shot as well.
Noticed the ootb activity pyStaleTransactionnis running after the main activity.
Found similar error in many PDN articles not sure it is the similar one.
https://pdn.pega.com/support-articles/system-showing-error-message-after-signature-capture
Does any one faced this error for this functionality? Please advise your solution.
Thanks,
Veera
***Updated by moderator: Lochan to add Categories; tag SR***
Pegasystems Inc.
IN
Hi there,
This generally happens when we tend to interact with pega with stale transaction.
A transaction gets stale when a commit has already been performed for that transaction.
Trace the scenario and check if there are any unnecessary commit.
Thanks,
Ujjwal
J.P. Morgan Services India PVT Ltd
IN
HI,
Adding to the above comment it is worth checking the below url, where you can check eric's comment helping to debug this kind of situation:
https://collaborate.pega.com/question/action-not-allowed-it-outside-current-transaction
American Express Services Europe Ltd
GB
Hello,
As i mentioned earlier the activity is an OOTB FINAL one.
Data-Admin-Operator-ID. SaveOperatorUnavailability.
It has the commit step as well in it. The behaviour is intermittent. Again for one particular user access group it is giving this error.
We have other access groups for which it is working fine. getting the correct status. Please let me know if any inputs required from me.
Thanks,
Veera
Pegasystems Inc.
US
Upon reviewing the associated SR, @VeeraSaddala it appears that you resolved this by modifying code in your custom JSP rule. Please share further details to help others who may have the same question.
Thank you!