Question
LABB
PH
Last activity: 13 May 2020 16:06 EDT
Action Menu not working
Menu does not currently work and I can't tell why because it's not showing up on tracer. What do I do to make it work, and what can I do so that it can be traced in tracer?
***Edited by Moderator Marissa to update Type from General to Product***
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Pegasystems Inc.
FR
Hello,
Are you having this issue just with a specific Menu or any of them?
LABB
PH
Adding a menu on an active case. on the case header, it works just fine.
Updated: 14 Jun 2021 7:38 EDT
.
IN
In the Tracer settings, you can select "Stream Rules" and check if "pzGetMenu" is called, OOTB HTML fragment which is used to call Navigation rule.
Is it a custom control?
LABB
PH
Checked "Stream Rules" but it still does not show up.
I'm using a link or button for the menu action.
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erick orosco
Pegasystems Inc.
US
What code do you see if you inspect the link or button using the browser's dev tools? Do you see anything captured in a network trace or any errors in the browser dev console?
LABB
PH
If I click the link, it says: "Cannot read property 'showContextMenu' of undefined"
Pegasystems Inc.
US
This explains why you are not seeing anything in tracer. It sounds like you're stuck in a JS exception, so this investigation will likely need to focus on JS debugging over tracer analysis.
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erick orosco
LABB
PH
How do we approach this?