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Question

 Mahesh Kharde (mahesh.k)
Infosys Ltd
Consultant
Infosys Ltd
IN
mahesh.k Member since 2014 17 posts
Infosys Ltd
Posted: May 16, 2017
Last activity: May 17, 2017
Posted: 16 May 2017 9:27 EDT
Last activity: 17 May 2017 7:07 EDT
Closed

Access Additional Mailbox via Listener

Hi All,

I have a Email Listener for reading the mails and attaching to particular Cases.

I am able to read mails from inbox of the My MailBox.

I have access to additional mailbox. I would like to know process to read emails from this mailbox i.e read from Others Email / Shared Mailbox

i.e How to read emails from Additional Mail Box.

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Case Management
Data Integration
System Administration

Posted: 7 years ago
Posted: 16 May 2017 14:21 EDT
Nick Loving (NickLoving_GCS)
PEGA
Senior Principal Engineer, Technical Support
Pegasystems Inc.
US

Be sure to specify the User ID on the email account as required by your email server, for example, DomainName\Username\Alias and be aware that you might also need to disabling plain authentication (mail.imaps.auth.plain.disable). Ultimately, you should consult your email server administrators for guidance if you are using a shared mailbox for their input. After doing that, let us know if you need additional assistance.

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