Requesting Federated Authentication Set up

Clients can raise a ticket in My Support Portal to request Federated Authentication set up. 

Clients, with the Support Administration role, can raise a request by accessing My Support portal and selecting Get Help from the Home page.

This takes you to the Get Support page with a series of buttons to raise a support case. Below the buttons you'll find the following text:

Learn about setting up federated authentication for your account and submit request to get started here. 

Click the link provided (here) to access the intake form in the Request support service page.  Fill in this form to create a General Assistance Service Request (SR).

Although only clients with the Support administrator role can raise Federated Authentication requests, as an administrator you can set up any other user roles as contacts for this SR case.

Once created, the SR will be routed to the relevant team to set up Federated Authentication for your account.