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Question

 Kanchana Gayani (KANCHANG)
Virtusa Corp.
Kanchana Gayani
Virtusa Corp.
LK
KANCHANG Member since 2008 1 post
Virtusa Corp.
Posted: 22 hours 20 minutes ago
Last activity: 12 hours 14 minutes ago
Posted: 25 Jun 2025 22:52 EDT
Last activity: 26 Jun 2025 8:58 EDT

 Pega Unified Messaging Twilio Whatsapp

Hi,

Please provide step by step instructions or documentation  to set up Pega Unified Messaging Twilio Whatsapp

 

thanks

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Pega Customer Service
Chat and Messaging
Pega Academy

  • Reply
  • Amine Cheikh
Posted: 5 hours ago
Posted: 26 Jun 2025 8:58 EDT
Mireille Dallaire (MireilleDallaire)
PEGA
Senior Software Quality Engineer, Customer Service Digital
Pegasystems Inc.
CA

Hello @KANCHANG, you can refer to these articles to setup a Digital Messaging channel and Twilio WhatsApp connections:

https://docs.pega.com/bundle/customer-service/page/customer-service/constellation-implementation/chat-messaging/configuring-digital-messaging-credentials.html

https://docs.pega.com/bundle/customer-service/page/customer-service/constellation-implementation/chat-messaging/setting-whatsapp-channel.html

If you do not already have Digital Messaging credentials, please contact your Pega account team to qualify and submit a request.

Kind regards,

 

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