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Question

 Pooja Palla (PoojaPalla)
Altimetrik
Pega Senior System Architect
Altimetrik
IN
PoojaPalla Member since 2018 28 posts
Altimetrik
Posted: Feb 6, 2023
Last activity: Feb 9, 2023
Posted: 6 Feb 2023 12:28 EST
Last activity: 9 Feb 2023 3:08 EST
Closed

Whatsapp Integration through Web Portal

Hi 

Is possible to open WhatsApp chat through a button click in the web portal 

There is an API provided by WhatsApp itself to achieve this

"https://wa.me/+91-phonenumber"

but this seems to be working for Pega mobile, and on button click, it opens the WhatsApp app and the chat of the number we mention in the url

 

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Pega Platform 8.7.4
Chat and Messaging
Senior System Architect
Pega Academy

Posted: 2 years ago
Posted: 9 Feb 2023 3:08 EST
Pooja Palla (PoojaPalla)
Altimetrik
Pega Senior System Architect
Altimetrik
IN

Hi All,

Identified that the link should not contain the country code along 

need to use like this "https://wa.me/1234567890"

Kindly find the attached for the reference link and implementation of sending a message to WhatsApp Number

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