Question
whatsapp integration
how to integrate WhatsApp in pega
Accepted Solution
Hello @GIRIPRASATHSANKAR! You can find more about implementing a Digital Messaging channel at https://docs.pega.com/bundle/customer-service-88/page/customer-service/uikit-implementation/chat-messaging/enabling-digital-messaging.html, and adding a WhatsApp connection here: https://docs.pega.com/bundle/customer-service-88/page/customer-service/uikit-implementation/chat-messaging/setting-whatsapp.html
Kind regards,
@MireilleDallaire tanks for reviewing my question
@MireilleDallaire ¿Is the PEGA WhatsApp integration only through the Customer Servie framework or does it exist for the platform?
Thanks for reaching out @LuisGuillermoM16704517! Normally, the Digital Messaging channel is enabled on Customer Service.
Do you have a POC/opportunity that involves responding to inbound WhatsApp (note that proactive outbound is not supported)? We can review and confirm eligibility.
Kind regards,
@MireilleDallaire The requirement I have is to generate a case in PEGA and send the case to the client by WhatsApp so that he can access the case and complete information. I was thinking of configuring a Direct web Access and somehow validating that it is only accessed from the client's phone. the person by a validation control of possession of the link, typing a code https://docs-previous.pega.com/case-management/85/configuring-directed-web-access