Question
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Posted: May 7, 2025
Last activity: May 22, 2025
Last activity: 22 May 2025 7:23 EDT
Pega CTI Implementation with Voice AI using Constellation
Can we implement CTI with Voice AI using constellation.
I can find an article using traditional UI - https://docs.pega.com/bundle/customer-service/page/customer-service/uikit-implementation/voice-ai/integrate-voice-ai-cti-system.html
Is there any documentation for integrating voice ai and CTI using constellation.
Posted: 5 months ago
PEGA
Pegasystems Inc.
US
@AbhilashR1892 https://docs.pega.com/bundle/customer-service/page/customer-service/constellation-implementation/voice-ai/voice-ai.html
Hope this helps.