Issue
Unexpected behaviors occur during assignment processing when a Screen Flow assignment is transferred from one user to another.
Symptoms and Impact
The following symptoms occur as part of this issue:
-
The case is sent to the Problem Flow.
-
The subsequent assignments are automatically assigned to the original user.
Steps to reproduce
-
Create a case type which includes a Screen Flow.
-
Configure a process to transfer assignments from that Screen Flow between users.
-
Select the transfer functionality at run time.
Root Cause
Screen Flows are designed to walk a single user through a series of screens to collect information. Transferring Screen Flow assignments is not supported in the Pega Platform.
Solution
An enhancement request has been raised to add support for transferring Screen Flow assignments, however it has not yet been assigned to a specific release.
As a best practice, avoid using Screen Flows in scenarios where assignments may need to be transferred between multiple users.
Environment
This issue occurs in all Pega Platform versions.