Question
IN
IN
Last activity: 22 Jan 2025 16:10 EST
Pega KM - Refresh KM section on change in CS. Length of string for search in KM.
We are implementing Pega KM in 8.7 for our CS application. We have noticed 2 issues while implementing.
1) We have two fields in our CS, and on change of those fields we want to pass the string to Pega KM and get the articles fetched. Here if we try to refresh the Pega KM section (InteractionPortalRightPaneWrapper) then it is not refreshing and it only loads if the harness is refreshed. Is there any way to load the articles on change without refreshing the harness.
As of now we have used a button to load the articles by refreshing the harness as we are not able to refresh the KM section on change.
2) The fields has long text, we have observed that search performance is very bad if the search is done using 5 or 6 words (30 chars). We have around 10K articles and it is taking around 15 secs to load the articles. Do we have any options to optimize the search by controlling the areas of search.
What we are trying to achieve
Will it be possible to load the KM articles async while user can fill in the details in the CS form.
Or
Search is faster which can load the articles in 3-4 secs.
HCA Healthcare
US
@AbhilashR1892 To address the issues with Pega KM in your CS application, you can implement asynchronous loading of KM articles so users can continue filling out the CS form while articles load in the background. For the first issue, instead of refreshing the entire harness, use Pega’s refresh mechanisms like the refresh-section action or utilize client-side scripts to update the InteractionPortalRightPaneWrapper section dynamically when the two fields change. This way, articles will load without needing a full harness refresh. For the second issue regarding search performance, optimize the search by limiting the search scope to specific fields or categories, reducing the number of searchable words, and implementing indexing strategies to speed up queries. Additionally, consider using Pega’s search optimization features or integrating with faster search engines if possible. By combining these approaches, you should be able to achieve faster article loading times, ideally within 3-4 seconds, and improve the overall user experience without requiring manual harness refreshes.