Question
Virtusa
IN
Last activity: 17 Jun 2025 4:17 EDT
Direct web access implementation in constellation
Can we implement Direct Web Access in Pega constellation?
Accepted Solution
Updated: 17 Jun 2025 4:17 EDT
Pegasystems Inc.
CA
As suggested in the documentation, the alternate path is to leverage the Email Channel for the user.
Important: DWA is not supported in Constellation applications. For use cases requiring secure input from external users, consider using Pega’s email channel with natural language processing (NLP) to ingest and process responses. This approach ensures authenticated, scalable handling of external communication while maintaining case context and data integrity. For more information, see Creating an Email Channel.
Updated: 23 Apr 2025 9:39 EDT
Pegasystems Inc.
CA
This is not supported in Constellation in 24.1 and older versions.
Aaseya
IN
@RameshSangili : In Pega 24.2 its supported as per guide.
Aaseya
IN
RameshSangili : I can see that Pega has updated documentation now , so 24.2 does not support DWA. Is there any alternative which is suggested to show input fields to external user and process case further ?
Aaseya
IN
@MarijeSchillern: Could you please check with Pega expert on this question?
Accepted Solution
Updated: 17 Jun 2025 4:17 EDT
Pegasystems Inc.
CA
As suggested in the documentation, the alternate path is to leverage the Email Channel for the user.
Important: DWA is not supported in Constellation applications. For use cases requiring secure input from external users, consider using Pega’s email channel with natural language processing (NLP) to ingest and process responses. This approach ensures authenticated, scalable handling of external communication while maintaining case context and data integrity. For more information, see Creating an Email Channel.